U.S. CEO

Ad Age “U.S. Media Agency of the Year”

Campaign “Media Agency Global Network of the Year”

#2 in RECMA for U.S. Media Agencies

Forrester Media Agency Wave "Leader"

15 new business wins, including GEICO and General Mills, improving new business performance 36% y/y

Launched Marva's, a first-of-its-kind commerce laboratory

Work recognized with Cannes Lions, Effies, Festival of Media, and OMMA awards

Launched branded series “Dear Santa” on Hulu for USPS and feature documentary “Queen of New York” for got2b/Henkel

13 “Best Places to Work” recognitions, including Fortune’s “Best Workplaces,” Newsweek’s “Greatest Workplaces for Diversity,” and Campaign’s “Sustainability Standout"

Improved employee retention by 40%

Nearly doubled spend with Black-owned media partners

Increased Black and Hispanic representation among new hires by 74% y/y

CEO

Nearly quadrupled the size of the agency, to become one of the largest pureplay CRM agencies in North America

Named CRM AOR for clients like Google, FedEx, AT&T, USAA, and Capital One

42+ new business wins over 2 years

97% retention rate among current clients

The Drum's "Marketing Agency of the Year" (finalist)

The Drum's “DE&I Company of the Year" (finalist)

Increased Director+ BIPOC employees by 29% and BIPOC new hires by 20%

Established “Launchpad,” a year-long intensive personal and professional development program for high-potential employees

Founded “Day of Good,” an annual day of giving that supports dozens of charities throughout North America

CRM PRACTICE LEAD

Established and led the North America CRM Practice

Forrester Loyalty Service Providers Wave "Leader," with highest scores across all 15 criteria

Increased CRM revenue to $2B+

Drove integrations and growth across Epsilon, Sapient, Publicis Media, the Groupe’s creative agencies, and global partners Salesforce, Adobe, and Microsoft

HEAD OF DIGITAL

Led the agency's digital practice, including enterprise technology, web development, social media, CRM, data, digital advertising, paid social, retail transformation, and emerging technologies

Clients included Toyota/Lexus, The Ritz-Carlton, and Expedia

Improved client satisfaction scores 103%+ y/y

Increased digital revenue 22%+ y/y

FOUNDER

Founded and led the industry's first full-service AR/VR/immersive reality agency

Produced real-time rendered in-goggles, mobile-based, and web-based experiences for clients like Nike, Procter & Gamble, and Lexus

During the COVID-19 pandemic, became the backbone of Publicis Groupe's CGI production capability when traditional production methods were limited

VICE PRESIDENT CLIENT PARTNER

Led the T-Mobile digital AOR account, launched the industry-shattering “un-carrier” brand strategy and a new t-mobile.com, which went from last in customer satisfaction to #1 in J.D. Power and saw double-digit increase in conversion rates

Led the Honda/Acura digital AOR successful new business pitch and led the account

Re-opened and led the agency’s Los Angeles office

CLIENT PARTNER

Led the Arts practice, representing 1/3 of the agency’s revenue, and provided holistic digital services for the world’s largest arts organizations

Partnered with Procter & Gamble to digitize their retailing operations, which was featured by Apple as an enterprise case study for the iPad at WWDC and on Apple.com

Partnered with celebrated architect Frank Gehry to design and develop digital installations and signage for his Signature Theatre project in New York City

CO-FOUNDER

While at POP, launched the first software-as-a-service mobile ticketing platform, which was used by dozens of the world’s largest arts organizations, including the Sydney Opera House, New York City Ballet, and the Royal Opera House

CO-FOUNDER

While at POP, in partnership with Amazon Web Services and the Royal Opera House, developed the world’s first cloud-based virtual waiting room/queuing system, which reduced wait times for patrons to purchase tickets from four hours to just minutes